Homeloom Privacy Policy

Privacy Policy

Effective date: July 20, 2026

Homeloom is designed to give families a private place to preserve memories, stories, traditions, milestones, photos, and videos. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

1. Scope

This Privacy Policy applies to Homeloom's website, mobile applications, family memory services, communications, and related features that link to this policy. It does not apply to third-party websites, app stores, device platforms, or services that Homeloom does not control.

2. Information We Collect

We collect information you provide directly, information created through your use of Homeloom, and limited technical information needed to operate and protect the service.

  • Account information: name, email address, password or authentication details, profile photo, account preferences, and family role.
  • Family space information: family group names, invitations, invited members, relationships you choose to add, permissions, and shared settings.
  • Family content: photos, videos, captions, comments, reactions, stories, dates, locations you choose to add, events, milestones, traditions, recipes, and other memories you upload or create.
  • Communications: messages you send to us, support requests, feedback, survey responses, and launch update requests.
  • Usage and device information: app interactions, log data, device type, operating system, browser type, approximate region, diagnostics, crash reports, and security events.
  • Purchase information: if paid features are offered, payment status and subscription details may be processed by Apple, Google, or another payment provider. We do not receive full payment card numbers from app store processors.

3. How We Use Information

We use information to provide, maintain, personalize, and improve Homeloom; create and manage family spaces; store and display family memories; send invitations and service messages; provide customer support; protect against abuse, fraud, and unauthorized access; comply with legal obligations; and communicate about product updates when you choose to receive them.

4. Family Content and Private Sharing

Family content is private by default. Content you add to a family space is visible to the family members and guests who have access to that space, according to the permissions selected by the family organizer or other authorized members. Please invite only people you trust, and only upload content you have the right to share.

5. Optional Assistant Features

Homeloom may offer optional tools that help with storytelling, planning, or photo guidance. These tools process only the content or prompts you choose to provide for that feature. We do not use private family content to train general models unless we first ask for and receive your affirmative consent. If a third-party service provider helps operate an optional tool, we require it to protect personal information consistently with this Privacy Policy.

6. How We Share Information

We share information only in the ways described below.

  • With your family space: family content and profile details are shared with invited members according to your family space settings.
  • With service providers: vendors may help us provide hosting, storage, security, analytics, customer support, email delivery, payment processing, and similar operational services.
  • For legal and safety reasons: we may disclose information if required by law, legal process, or a good-faith belief that disclosure is necessary to protect rights, safety, security, or prevent harm.
  • Business transfers: if Homeloom is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.
  • With consent: we may share information in other ways when you direct us to do so or give us permission.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising without providing any notice and choice required by law.

7. Children's Privacy and Family Consent

Homeloom is built for families, including parents and guardians who may preserve memories involving children. Children under 13, or the equivalent minimum age in their location, should use Homeloom only with the involvement and consent of a parent or legal guardian. Parents and guardians are responsible for the child-related content they add and for managing who can access a family space.

If you believe a child provided personal information without appropriate consent, contact us and we will take reasonable steps to review and delete the information where required. Homeloom will seek to comply with applicable children's privacy laws, including COPPA, GDPR, and similar requirements where they apply.

8. Retention and Deletion

We keep personal information for as long as needed to provide Homeloom, maintain your account, preserve family spaces you participate in, comply with legal obligations, resolve disputes, enforce agreements, and protect the service. You may request deletion of your account and associated personal information through the app settings when available or by contacting us. Deletion may not immediately remove backup copies, legal records, or content that another family member independently controls, but we will process deletion requests within a reasonable period required by applicable law.

9. Your Choices and Rights

You may update account details, manage family invitations and permissions, opt out of marketing emails, and request access, correction, export, restriction, objection, or deletion of personal information. Depending on your location, you may have additional rights under state, federal, or international privacy laws. We will not discriminate against you for exercising privacy rights.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security, so please use a strong password, protect your devices, and be thoughtful about whom you invite into a family space.

11. International Availability

Homeloom is launching with a United States-first focus and may later become available worldwide. Information may be processed in the United States and other countries where we or our service providers operate. When required, we use appropriate safeguards for international transfers.

12. Third-Party Services

Homeloom may link to or integrate with third-party services, app stores, device platforms, or payment providers. Their privacy practices are governed by their own policies, not this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the service, by email, or by another appropriate method. The effective date above shows when this policy was last updated.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, contact Homeloom at privacy@homeloomfamily.com.