Account and data controls

Delete your Homeloom account

Permanently remove your Homeloom account from inside the mobile app, or contact our support team if you cannot access the app.

Recommended

Delete your account in the app

The secure in-app process is the fastest way to permanently delete your account.

  1. 1
    Open Profile

    Open the Homeloom mobile app and go to your Profile.

  2. 2
    Select Delete account

    Choose Delete account from your profile options.

  3. 3
    Type DELETE

    Enter DELETE exactly as shown to verify your intention.

  4. 4
    Confirm deletion

    Review the warning and confirm the permanent deletion.

Profile→Delete account→type DELETE→confirm deletion

Alternative option

Request deletion by email

If you cannot access the app, email us from the address associated with your Homeloom account. We may ask you to verify account ownership before processing the request.

Email support@homeloomfamily.com

What happens to your data

What is deleted

  • The Homeloom account and authentication profile will be deleted.
  • Personal profile information and profile-avatar files will be deleted.
  • Data owned exclusively by the user will be deleted according to Homeloom’s deletion process.

Shared and required records

What may be retained

  • Some content shared with a family—such as family covers, event content, memories, and chat or media shared with other members—may be retained to avoid removing shared family history.
  • Purchase and transaction records may be retained where required for legal, accounting, fraud-prevention, or store-compliance purposes.
Deletion is permanent.

Once completed, your deleted account and personal data cannot be restored. Signing out or uninstalling the app does not start this process.